Privacy Policy
Grants family butchers Ltd has created this privacy notice to demonstrate our deep commitment to the privacy of our customers, suppliers, and employees. As a company, we adhere to all industry guidelines and we continually review our policy and procedures to ensure the safety and protection of all customers, suppliers and employees information.
Grants family butchers Ltd complies with the requirements of the Data Protection Act (1998) and General Data Protection Regulations (GDPR).
This privacy notice tells you what to expect when Grants family butchers Ltd collects personal information. It applies to information we collect about:
visitors to our websites
people who use our services, e.g. customers, suppliers, potential customers, potential suppliers, or anyone who requests information from us
Information Collection and Use
Grants family butchers Ltd is the sole owner of the information we collect, and we will not sell, share, or rent this information to others in ways different from those which are disclosed in this statement.
Visitors to our websites
When someone visits Grantsfamilybutchers.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be explicit about this.
Enquiry Forms
We request information from the user on our enquiry form. Here a user must provide contact information (like name and address). This information is used for customer order enquiries.
Newsletter Signups
When someone signs up for our newsletter, we use their email address to keep them up to date with special offers and company information. Your email address is not shared with anyone else.
Use of cookies
A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.
Security and performance
This website take’s every precaution to protect our user’s information. When users submit sensitive information via the website, the information is protected both online and off-line.
People who contact us via social media
If you send us a private or direct message via social media the message will be stored by Grants family butchers Ltd for business use. It will not be shared with any other organisations unless there is a business requirement to do so.
People who email us
We will monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
People who make a complaint to us
When we receive a complaint from a person, we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We do compile and publish statistics internally showing information like the number of complaints we receive, but not in a form which identifies anyone.
We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant does not want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.
We will keep personal information contained in complaint files in line with our retention policy. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
Your rights
Under the GDPR, you have rights as an individual which you can exercise in relation to the information, we hold about you.
Complaints or queries
Grants family butchers Ltd endeavor’s to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.
This privacy notice does not provide exhaustive detail of all aspects of Grants family butchers Ltd collection and use of personal information. However, we are happy to provide any additional information or explanation needed.
If you want to make a complaint about the way we have processed your personal information, you can contact the ICO in their capacity as the statutory body which oversees data protection law – www.ico.org.uk
Access to personal information
Grants family butchers Ltd endeavor’s to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a Subject Access Request under the Data Protection Act 1998. If we do hold information about you, we will:
- give you a description of it.
- tell you why we are holding it.
- tell you who it could be disclosed to; and
- provide a copy of the information in an intelligible form.
To make a request to Grants family butchers Ltd for any personal information we may hold, please put the request in writing, addressing it to Michael Grant, Grants family butchers Ltd 12 Quarry street
PA5 8 Johnstone Alternatively, you may email orders@grantsfamilybutchers.co.uk
Disclosure of personal information in many circumstances we will not disclose personal data without consent. However, when we investigate a complaint, for example, we may need to share personal information with the organisation concerned and with other relevant bodies.
Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this privacy notice
We keep our privacy notice under regular review.